Privacy Policy

This privacy policy describes how HejTrader ("we", "us" or "our") collects, uses, and protects information when you:

Visit or use our website (www.hejtrader.com)
Download and use our mobile application, or any other application of ours that links to this privacy policy
Engage with us in other related ways, including sales, marketing, or events

Brief Summary

Wir sammeln nur die notwendigen Informationen, um Ihnen unsere Dienstleistungen anzubieten
Ihre Trading-Daten werden sicher und verschlüsselt gespeichert
Wir geben Ihre persönlichen Daten nicht an Dritte weiter
Sie haben jederzeit das Recht, Ihre Daten einzusehen, zu ändern oder zu löschen

1. Introduction

This privacy policy applies to all users of HejTrader, regardless of whether you visit our website or use our application.

Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@hejtrader.com.

SUMMARY OF KEY POINTS

What personal data do we process? When you visit, use, or navigate our Services, we may process personal data depending on how you interact with HejTrader and the Services, the choices you make, and the products and features you use.
Do we process sensitive personal data? We do not process sensitive personal data.
Do we receive information from third parties? We only receive information from third parties necessary to provide our services.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with legal requirements. We may also process your information for other purposes with your consent. We only process your information when we have a valid legal reason to do so.
In what situations and with which parties do we share personal data? We may share information in certain situations and with certain categories of third parties as described in this privacy policy.
How do we protect your information? We have implemented organizational and technical processes and procedures to protect your personal data. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee absolute security.
What are your rights? Depending on your geographic location, applicable privacy law may grant you certain rights regarding your personal data, such as the right to access, correct, delete, or restrict processing.
How do you exercise your rights? The easiest way to exercise your rights is to contact us. We will consider and act upon any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal data you provide to us

In short: We collect personal data that you voluntarily provide to us.

We collect personal data that you voluntarily provide to us when you register for the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal data provided by you. The personal data we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal data we collect may include:

Names
Email addresses
Passwords
Address information
Contact or authentication data

Sensitive data. We do not process sensitive data.

Application data. If you use our application(s), we may also collect the following information if you grant us access or permission:

Mobile device data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you use our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device's operating system or platform, the type of mobile device you use, your mobile device's unique device ID, and information about the features of our application(s) you accessed.
Push notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal data you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal data.

Information collected automatically

In short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Log and usage data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with legal requirements. We may also process your information for other purposes with your consent.

We process your personal data for various reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To respond to service requests and fulfill your needs. We may process your information to respond to your service requests and provide you with assistance.
To pursue our business interests. We may process your information to pursue our legitimate business interests, such as analyzing the effectiveness of our Services and improving and expanding our Services.
To comply with legal obligations. We may process your information when we are legally required to do so, such as to pay taxes, or when we believe there is a regulatory or legal obligation.
To protect vital interests. We may process your information when necessary to protect an individual's vital interests, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL DATA?

In short: We only process your personal data when we believe it is necessary and we have a valid legal reason (i.e., legal basis) under applicable law, such as with your consent, to comply with laws, to provide you with services, to enter into or fulfill contractual obligations, to protect your rights, or to pursue our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal data. As such, we may rely on the following legal bases to process your personal data:

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal data for a specific purpose. You can withdraw your consent at any time.
Performance of a contract. We may process your information when we believe it is necessary to fulfill our contractual obligations to you, or to take steps at your request before entering into a contract with you.
Legal obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
Legitimate interests. We may process your information where we believe it is reasonably necessary for our legitimate business interests, such as operating, improving, and promoting our Services. We also consider your privacy interests, fundamental rights, and freedoms.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

In short: We may share information in certain situations described in this section and/or with the following categories of third parties.

Vendors, consultants, and other third-party service providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal data. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will also not share your personal data with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties with whom we may share personal data are as follows:

Hosting services (Vercel, servers in Frankfurt, Germany)
Database services (Supabase, servers in Frankfurt, Germany)

We may also need to share your information in the following situations:

Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Business partners. We may share your information with our business partners to offer you certain products, services, or promotions.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal data for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

6. HOW DO WE PROTECT YOUR INFORMATION?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal data, transmission of personal data to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal data. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal data, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal data; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal data. You can make such a request by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS POLICY?"

We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent: If we are relying on your consent to process your personal data, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS POLICY?"

Please note, however, that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing emails: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS POLICY?" You will then be removed from the marketing email list – however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account. You can also deactivate your account as described below to stop such emails.

Account information: If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

9. DO WE MAKE UPDATES TO THIS POLICY?

In short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may contact us by email at support@hejtrader.com.

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal data we collect from you, to change that information, or to delete it. To request to review, update, or delete your personal data, please contact us at support@hejtrader.com.